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We’ll guide you through the process of setting up your auto-replies. How to set up an auto response on Facebook Messenger? In the meantime, you leave the sender with a reply that makes him or her rest assured that his message was received and is being processed.Īs it’s not a final reply to the user, you should always keep auto replies short and sweet. They buy you time so that you can respond to the user when it is comfortable for you and think of a perfectly crafted answer. What is an auto response?Īutomated replies are messages sent automatically as your Page’s first response to new messages. That’s also why the process of contacting you should be smooth, and users should feel like you’re taking care of them along the way. If you regularly publish content on Facebook, you should expect users to send you messages and treat your business Page like another platform for customer service. To turn off suggested replies, select Settings and more > Settings > General, then scroll down to Suggested replies and uncheck Show suggested replies in chat.Yes, you can set up an auto response on Facebook Messenger, and it’s a great feature that more marketers should know about!Īnd it’s especially helpful if your marketing strategy relies heavily on communication on Facebook. When someone includes a quote in their message, you can respond by selecting a suggested reply. Suggested replies in group chats Reply someone you in a group chat, you can in your reply by selecting a suggested reply. It’s a quick way to add a bit of fun to your reply! Selecting a suggested reply sends it immediately.Įmoji are now included in some suggested replies in one-on-one and group chats. After someone sends a few messages in a row, you’ll see suggested replies to choose from. Suggested replies are turned on by default. Conversations made easier with suggested replies

No message content is transmitted or stored outside your organization. This model runs on the same systems that supply Microsoft 365 services to your organization. Teams uses a machine learning model to continually improve the suggested replies you see. Instead of typing a response, just select one of the suggestions above the box where you type. Some incoming messages in Teams only need a quick confirmation or a routine reply.